Shipping Policy
1. Shipping Scope
This shipping policy applies to orders placed via sravento.com. GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI is a website specializing in jerseys and sportswear, offering shipping to the United States, Europe, Australia, and other regions worldwide. Final delivery feasibility for your shipping address will be confirmed at checkout.
2. Order Processing Time
Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days are Monday through Friday, excluding weekends and public holidays. Processing time may be slightly longer during peak seasons, holidays, product launches, or high-order-volume periods.
3. Shipping Regions, Delivery Time, Fees, and Free Shipping
| Region | Estimated Delivery Time | Shipping Fee | Free Shipping |
|---|---|---|---|
| United States | 5–10 business days | USD $8.99 | Free shipping on orders over USD $99 |
| Europe | 7–14 business days | USD $12.99 | Not available |
| Australia | 8–15 business days | USD $18.99 | Not available |
| Rest of the World | 10–18 business days | USD $22.99 | Not available |
Delivery time is counted after the order has been dispatched and does not include order processing time.
4. Shipping Carriers and Logistics Partners
We work with reliable logistics carriers and delivery partners, which may include USPS, UPS, FedEx, DHL, regional postal services, and local delivery providers depending on the destination, package size, carrier availability, and shipping route. The final carrier may vary by order.
5. Tracking Information
After your order has been shipped, tracking information will be sent by email when available. Tracking updates may take 24–72 hours to appear after the carrier receives the package. If tracking does not update immediately, please allow additional time for the carrier system to refresh.
6. Delivery Estimates and Possible Delays
Shipping times are estimates only and are not guaranteed. Weather conditions, customs inspections, carrier delays, incorrect addresses, local holidays, remote delivery areas, and other circumstances outside our control may affect the final delivery date.
7. Delivery, Signature, and Address Accuracy
Some packages may require a signature upon delivery depending on the carrier, destination, order value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is delayed, returned, or misdelivered because of an incorrect or incomplete customer-provided address, additional shipping fees may apply.
8. Package Damage, Missing Items, or Wrong Items
Please inspect your package as soon as it is delivered. If your package is damaged, missing items, or contains the wrong item, please contact us within 48 hours after delivery at service@sravento.com. Include your order number, photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. Verified issues may be handled according to our Refund & Returns Policy.
9. Customs, Duties, and Import Taxes
For orders shipped within the United States, customs duties are generally not required. For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may be required by the destination country or region. These charges are usually the responsibility of the recipient and are not included in the product price or shipping fee unless clearly stated at checkout.
10. Contact Information
If you have questions about shipping, delivery, tracking, or package issues, please contact GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI at service@sravento.com or +86 16583021918. Company address: Unit V005, Room 604, No. 22 Chuangxing Road, Yongning Street, Zengcheng District, Guangzhou City. For related return and refund rules, please review our Refund & Returns Policy.