Frequently Asked Questions
1. What products do you sell?
We sell jerseys, sports apparel, and athletic-inspired clothing designed for game-day style, daily wear, and sport-focused outfits.
2. Where do you ship?
We provide shipping to the United States, Europe, Australia, and Rest of the World. Final shipping availability for your address will be confirmed at checkout. More details are available in our Shipping Policy.
3. How long does order processing take?
Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days are Monday through Friday, excluding weekends and public holidays.
4. How long does shipping take?
Estimated delivery time is 5–10 business days for the United States, 7–14 business days for Europe, 8–15 business days for Australia, and 10–18 business days for Rest of the World. Delivery time is counted after dispatch and does not include order processing time.
5. How much does shipping cost?
Shipping is USD $8.99 for the United States, USD $12.99 for Europe, USD $18.99 for Australia, and USD $22.99 for Rest of the World.
6. Do you offer free shipping?
Yes. Free shipping is available for United States orders over USD $99. Free shipping is not available for Europe, Australia, or Rest of the World orders unless clearly stated at checkout.
7. Which carriers do you use?
We may work with USPS, UPS, FedEx, DHL, regional postal services, and local delivery providers depending on the destination, package size, route, and carrier availability.
8. Will I receive tracking information?
Yes. After your order has been shipped, tracking information will be sent by email when available. Tracking updates may take 24–72 hours to appear after the carrier receives the package.
9. Will I need to pay customs duties or import taxes?
For orders shipped within the United States, customs duties are generally not required. For international orders, customs duties, VAT, import taxes, brokerage fees, or local charges may be required by the destination country or region and are usually the responsibility of the recipient.
10. What should I do if my package is damaged?
Please inspect your package as soon as it is delivered. If your package is damaged, missing items, or contains the wrong item, contact us within 48 hours after delivery at service@sravento.com. Please include your order number, item photos, packaging photos, shipping label photo, and a brief description of the issue.
11. Can I return an item?
You may request a return within 30 days after the package is delivered according to the tracking record. Full return rules are available in our Refund & Returns Policy.
12. What condition must returned apparel be in?
Returned jerseys and sports apparel must be unworn, unwashed, unused, odor-free, stain-free, and in resalable condition. Original tags, labels, packaging, accessories, and included parts must be returned together.
13. Are custom or personalized products returnable?
Custom-made or personalized products are not eligible for returns or exchanges unless there is a verified quality issue or merchant error.
14. Who pays for return shipping?
Customers are responsible for return shipping costs when the return is due to personal preference, wrong size selected, changed mind, or an incorrect customer-provided address. If the return is caused by our verified error, defect, wrong item, or confirmed shipping damage, we may cover reasonable return shipping costs or provide another solution.
15. How long does a refund take?
Approved refunds will be returned to the original payment method within 7 business days after the refund is approved. Your bank, card issuer, Stripe, PayPal, Klarna, Apple Pay, Google Pay, or other payment provider may take additional time to post the refund.
16. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. All prices and order totals are charged in United States Dollars (USD). More details are available in our Payment Policy.
17. Is my payment information secure?
Payments are processed through secure third-party payment providers such as Stripe, PayPal, Klarna, Apple Pay, and Google Pay where available. GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI does not store full card numbers, CVV codes, PayPal login credentials, or complete payment authentication information on our servers. More details are available in our Privacy Policy.
18. How can I contact you?
You can contact GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI at service@sravento.com or +86 16583021918. Company address: Unit V005, Room 604, No. 22 Chuangxing Road, Yongning Street, Zengcheng District, Guangzhou City. For legal terms, payment disputes, order responsibilities, and website use rules, please review our Terms of Service.