Terms of Service
1. Agreement to These Terms
These Terms of Service apply to your access to and use of sravento.com. By visiting our website, placing an order, creating an account, or using our services, you agree to be bound by these Terms of Service and all related policies referenced on this website.
2. Company and Website Information
GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI operates sravento.com, which sells jerseys, sports equipment, and sportswear to customers in the United States, Europe, Australia, and other regions worldwide. The company can be contacted via service@sravento.com, +86 16583021918, or Unit V005, Room 604, No. 22 Chuangxing Road, Yongning Street, Zengcheng District, Guangzhou City.
3. Eligibility to Use the Website
By using this website, you confirm that you are at least the age of majority in your place of residence or that you are using the website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information when placing an order or contacting us.
4. Products and Product Information
We sell jerseys, sports apparel, and related clothing products. We try to display product descriptions, sizes, colors, images, prices, and availability as accurately as possible. However, slight differences may occur due to screen settings, lighting, product updates, manufacturing batches, or photography conditions.
5. Orders and Acceptance
Placing an order does not automatically mean the order has been accepted. We may review, refuse, cancel, or limit an order if there is a pricing error, stock issue, payment problem, suspected fraud, shipping restriction, incorrect customer information, or other reasonable business concern.
6. Pricing and Currency
All prices, shipping fees, discounts, and order totals are displayed and charged in United States Dollars (USD), unless otherwise stated at checkout. Prices may change without prior notice, but changes will not affect orders that have already been accepted and paid.
7. Payment Terms
Payment must be successfully authorized before an order is processed. We accept supported payment methods shown at checkout, including major cards, digital wallets, and third-party payment services where available. More details are available in our Payment Policy.
8. Payment Security and Verification
Payments may be processed by third-party payment service providers such as Stripe, PayPal, Klarna, Apple Pay, and Google Pay where available. We do not store full card numbers, CVV codes, PayPal login credentials, or full payment authentication information on our servers.
9. Shipping and Delivery
We provide shipping to the United States, Europe, Australia, and Rest of the World. Shipping fees, processing time, estimated delivery time, tracking, damaged packages, customs duties, and delivery responsibilities are explained in our Shipping Policy.
10. Customs, Duties, and International Delivery
For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may be required by the destination country or region. These charges are usually the responsibility of the recipient unless clearly stated otherwise at checkout.
11. Returns and Refunds
Returns, refund eligibility, apparel return conditions, return shipping costs, damaged items, wrong items, refund timing, and non-returnable items are governed by our Refund & Returns Policy. Approved refunds are returned to the original payment method within 7 business days after approval.
12. Apparel Return Standards
Because our products include jerseys and sports apparel, returned items must meet clothing-specific return standards. Items should be unworn, unwashed, unused, odor-free, stain-free, with original tags, labels, packaging, and included accessories intact where applicable.
13. Privacy and Data Use
Your use of the website is also subject to our Privacy Policy. The Privacy Policy explains what information we collect, how we use it, how we protect it, how payment-related data is handled, and how privacy rights may apply based on your location.
14. Payment Disputes and Evidence
If a payment dispute, chargeback, Stripe review, PayPal case, fraud review, or card issuer inquiry occurs, we may provide relevant order records as evidence. This may include order details, payment confirmation, billing and shipping information, tracking records, delivery confirmation, customer communication, return records, refund records, and applicable policy pages.
15. User Responsibilities
You agree not to misuse the website, interfere with its operation, submit false information, attempt unauthorized access, upload harmful code, violate intellectual property rights, abuse promotions, or use the website for unlawful, fraudulent, or harmful purposes.
16. Intellectual Property
All website content, including text, layout, images, graphics, product presentation, design elements, logos, and other materials, is owned by or licensed to GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI unless otherwise stated. You may not copy, reproduce, distribute, modify, or use website content without permission.
17. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping carriers, analytics tools, marketing tools, and external websites. We are not responsible for the content, policies, actions, or service availability of third-party providers.
18. Limitation of Liability
To the fullest extent permitted by law, GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product use, delivery delays, third-party service issues, or inability to access the website. Nothing in these Terms limits rights that cannot be limited under applicable law.
19. Governing Law and Court Jurisdiction
These Terms of Service and any dispute related to the website, products, orders, payments, shipping, returns, refunds, privacy, or customer communications are governed by the laws of the People’s Republic of China, without regard to conflict-of-law rules. Any dispute shall be handled by the competent courts in China, and court proceedings shall be the final dispute resolution method unless mandatory consumer protection laws require otherwise.
20. Contact Information and Related Policies
If you have questions about these Terms of Service, please contact GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI at service@sravento.com or +86 16583021918. Company address: Unit V005, Room 604, No. 22 Chuangxing Road, Yongning Street, Zengcheng District, Guangzhou City. Related policies include our Shipping Policy, Refund & Returns Policy, Privacy Policy, and Payment Policy.