Privacy Policy
1. Policy Scope
This privacy policy applies to personal information collected via sravento.com. GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI operates a website for jerseys and sportswear, offering shipping to the United States, Europe, Australia, and other regions worldwide.
2. Information We Collect
We may collect information you provide when placing an order, creating an account, contacting us, subscribing to updates, or using our website. This may include your name, email address, phone number, billing address, shipping address, order details, and customer service messages.
3. Order and Shipping Information
To process and deliver orders, we collect order-related information such as purchased products, sizes, quantities, payment status, shipping destination, carrier tracking information, delivery confirmation, and related communication records. Shipping rules are explained in our Shipping Policy.
4. Device and Website Usage Information
When you visit our website, we may collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, time spent on pages, and general website interaction data. This helps us improve website performance, security, and user experience.
5. Cookies and Similar Technologies
We may use cookies, pixels, log files, and similar technologies to support shopping cart functions, checkout, account login, fraud prevention, analytics, website performance, and marketing measurement. You may control cookies through your browser settings, but some website functions may not work properly if cookies are disabled.
6. How We Use Personal Information
We use personal information to process orders, confirm payments, arrange shipping, provide tracking updates, respond to customer service requests, review returns or refunds, prevent fraud, improve our website, comply with legal obligations, and protect our business rights.
7. Legal Bases for Processing
Where privacy laws such as the GDPR apply, we process personal information based on contract performance, legitimate business interests, legal obligations, consent where required, and the establishment, exercise, or defense of legal claims. For example, order information is processed to fulfill purchases, while security logs may be processed to prevent fraud.
8. Payment Processing
Payments may be processed by third-party payment service providers, including Stripe and PayPal. These providers process payment information securely according to their own security standards and privacy practices. GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI does not store full card numbers, CVV codes, PayPal login credentials, or complete payment authentication information on our servers.
9. Payment Security
Payment information is handled through secure checkout connections and third-party payment processors such as Stripe and PayPal. We use available security measures such as encrypted transmission, secure checkout workflows, fraud screening, limited access controls, and payment status verification to help protect payment-related data.
10. Stripe Review and Dispute Evidence
If a Stripe review, payment dispute, chargeback, fraud inquiry, or card issuer investigation occurs, we may provide relevant order evidence to Stripe, PayPal, banks, card networks, or payment processors. Evidence may include order records, payment confirmation, billing and shipping details, IP/device data, tracking numbers, delivery confirmation, customer communication, return authorization, refund records, and policy links.
11. Sharing Information with Service Providers
We may share necessary information with trusted service providers that help us operate the website, process payments, fulfill orders, deliver packages, provide customer support, detect fraud, host website services, analyze website performance, and manage marketing communications. These providers may only use information as needed to provide their services.
12. Shipping Carriers and Delivery Partners
Because we provide global shipping, we may share shipping information with logistics carriers and delivery partners such as USPS, UPS, FedEx, DHL, regional postal services, customs brokers, and local delivery providers. This information is used to arrange shipment, customs clearance, delivery, tracking, and package issue resolution.
13. International Transfers
Because GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI is a China-based business and serves customers worldwide, your information may be transferred to, stored in, or processed in China and other countries or regions where our service providers operate. When required, we use reasonable safeguards to protect personal information during international transfers.
14. Data Security Measures
We use reasonable technical and organizational measures to protect personal information, including encrypted website connections where available, secure checkout processing, access limitation, password-protected systems, role-based permissions, fraud monitoring, system logging, trusted payment processors, and internal data handling controls.
15. Account and Access Protection
Access to customer information is limited to personnel and service providers who need the information for order fulfillment, customer support, payment review, fraud prevention, or legal compliance. We do not allow unnecessary access to customer data and aim to reduce exposure of personal information where possible.
16. Data Retention
We keep personal information only for as long as necessary to provide services, process orders, handle returns and refunds, resolve disputes, comply with tax or legal obligations, prevent fraud, and maintain business records. When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or business needs.
17. Returns, Refunds, and Customer Support Records
When you request a return, refund, cancellation, or package investigation, we may collect and retain related evidence, including photos, shipping labels, packaging photos, item condition records, customer messages, delivery status, and refund decisions. These records help us process requests fairly and support dispute resolution. More details are available in our Refund & Returns Policy.
18. Marketing Communications
If you choose to receive marketing emails or promotional messages, we may use your email address to send product updates, offers, or store news. You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us at service@sravento.com. Transactional messages related to orders, shipping, refunds, or account activity may still be sent.
19. GDPR Privacy Rights
If you are located in a region where the GDPR or similar privacy laws apply, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also have the right to request data portability or withdraw consent where processing is based on consent.
20. U.S., California, Australia, and Other Regional Rights
Depending on your location, you may have additional privacy rights under applicable laws, including rights to request access, correction, deletion, or information about how your data is used. California residents and other eligible users may contact us to submit privacy-related requests. We do not sell customer payment information.
21. Children’s Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at service@sravento.com so we can review and take appropriate action.
22. Contact Information and Related Policies
If you have questions about this Privacy Policy, data protection, payment privacy, or your privacy rights, please contact GUANG ZHOU YUN CHUN SHANG MAO YOU XIAN GONG SI at service@sravento.com or +86 16583021918. Company address: Unit V005, Room 604, No. 22 Chuangxing Road, Yongning Street, Zengcheng District, Guangzhou City. Related policies include our Shipping Policy, Refund & Returns Policy, Payment Policy, and Terms of Service.